Contact Us - Frequently Asked Questions:

COVID-19
Please note that a reduced delivery schedule has been implemented for our warehouses. This may result on your order being delayed a day or more beyond the Estimated Delivery Dates (EDD) provided on your order. We appreciate your patience and understanding during this global Pandemic as we implement additional steps to safe guard the safety of our employees.

MY REWARD POINTS
We are unable to accept MY REWARD points for orders. Voucher not applicable on Chevrolet, Buick, GMC and Cadillac Accessories purchased online (source: https://mychevroletrewards.com/redeem).

WHERE'S MY ORDER?
Order Confirmation and Order Status Updates including Shipment Tracking Numbers are sent to the Email you provided when creating an account. Please Check your Spam and/or Junk Mail Folder for Order Status emails. If you are unable to locate any Order Status emails, your order status is provided in your Order History. The Order History link is shown in ACCOUNT INFO section within the footer (bottom) of every page.

CAN'T LOGIN?
You can reset your password with the FORGOT YOUR PASSWORD link located on login page left of the SIGN IN button. If you do not receive a password reset email, please check your Spam and/or Junk Mail Folder. If receive an error: "The E-Mail Address was not found in our records, please try again", you may need to contact us to correct your account email.

ESTIMATED DELIVERY DATE (EDD)
The Estimated Delivery Date is listed for every order and is an estimate of when the item will arrive according to the shipper (UPS, FedEx, etc.). We work hard to ship every order as quickly as possible, products for vehicles not currently in production and more popular items may have longer ship times.

DAMAGED PACKAGE(S)
UPS Shipments are insured by UPS Capital EXCEPT UPS SurePost which is NOT Insured. Within 48 hours of delivery and before submitting a Support Ticket, contact UPS to start a Damaged Package Claim as the recipient. Have your UPS Tracking Number(s) from the package label available to expedite the process. You can start a Support Ticket with us after UPS has provided you with a Damage Claim Number and scheduled a pickup of the damaged package. Once UPS has picked up the package (Damaged Claim Return), we can send a replacement item if available.


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